Customer Service & Support Agents

Wait times too long? Is your human team buried in repetitive tickets? Let our Support Agents handle instant issue resolution, autonomously manage ticket triage, and maintain a real-time knowledge base. Complex cases and escalations are then prioritized, ensuring your customers receive reliable, 24/7 answers without the wait.

Help Desk Advisor

The Help Desk Advisor is responsible for supporting the internal Support/IT service desk by efficiently classifying and routing incoming incidents. This agent acts as the first line of technical triage, ensuring that support requests are accurately categorized and...

FAQ/Knowledge Base Architect

The FAQ/Knowledge Base Architect turns common support questions into clear, reusable answers. It connects customer inquiries with existing resources, highlights gaps where new content is needed, and helps build a structured self-service library. Over time, it ensures...

Executive and Staff Assistant

The Executive & Staff Assistant is responsible for helping individual users manage their daily workload and task visibility. It supports end-users across roles by organizing, prioritizing, and structuring their tasks, events, and obligations drawn from various...

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Account Manager Assistant

The Account Manager Assistant is responsible for researching, compiling, and delivering high-quality client briefings that empower sales and account teams with deep, ready-to-use context. Supporting Sales Managers and individual contributors, the Account Manager...

Appointment Scheduler Advisor

Outbound Appointment Scheduler Advisor (scope: Calendar management) This role uses only Email and Calendar tools to turn inbound messages into confirmed meetings with minimal back-and-forth. It monitors incoming emails, detects meeting intent, and pulls out the key...