Outbound Appointment Scheduler Advisor (scope: Calendar management) This role uses only Email and Calendar tools to turn inbound messages into confirmed meetings with minimal back-and-forth. It monitors incoming emails, detects meeting intent, and pulls out the key details needed to proceed; if anything essential is missing, it asks for just that information. It then checks the organizer’s calendar, respects the organizer’s scheduling preferences, and looks for any preferences mentioned in the email (e.g., days, windows, format) before proposing times. The advisor handles time zones correctly, avoids overlaps and near-clashes, and if a requested time isn’t available it offers a small set of suitable alternatives until there’s agreement. Once aligned, it books the event, sends a clear email confirmation, and keeps the organizer informed-delivering reliable, real-time scheduling with minimal oversight.

Skills: Calendar interpretation & time-slot automation (Email + Calendar tools only) Fast, reliable scheduling, email drafting & dispatch Cross-time-zone coordination (IANA/DST-safe) Natural-language event-cue detection from inbound email Multi-calendar syncing & conflict identification (organizer's calendars) Notification handling & follow-up prompt generation (email cadence) Support for multiple meeting types & roles Smart templating & message personalization for booking emails

Agents | Customer Service and Support Agents