Help Desk Advisor

Help Desk Advisor

The Help Desk Advisor is responsible for supporting the internal Support/IT service desk by efficiently classifying and routing incoming incidents. This agent acts as the first line of technical triage, ensuring that support requests are accurately categorized and...

Account Manager Assistant

Account Manager Assistant

The Account Manager Assistant is responsible for researching, compiling, and delivering high-quality client briefings that empower sales and account teams with deep, ready-to-use context. Supporting Sales Managers and individual contributors, the Account Manager Assistant significantly reduces manual prep time and enhances strategic readiness for client outreach and meetings. The assistant automatically gathers and distills information from company websites, LinkedIn profiles, client-provided materials, and industry sources. It works seamlessly with Gmail, Google Calendar, and CRM systems to spot incoming leads or scheduled meetings. When its working, it allows a Sales Assistant to review and confirm the accuracy of links and context before everything is finalized, ensuring the information you get is both relevant and precise.