The Technical Support Ticket Assistant is responsible for managing the intake, classification, and routing of technical support tickets to ensure fast, accurate resolution. Acting as the first line of triage, this role leverages automation and predefined workflows to...
The Technical Communications Architect bridges the communication gap between technical teams and non-technical clients. Acting as a liaison, this role transforms complex technical updates, support notes, and backend development insights into clear, understandable, and...
Refund Processor Assistant is responsible for automating client refund transactions, ensuring that any customer-initiated refund is processed accurately and returned via the original payment method. Keegan AGENT supports the finance, billing, and customer service...
Reconciliation Specialist is responsible for automating the monthly reconciliation of all bank accounts and credit card transactions, supporting the finance and accounting teams. Agent ensures financial records are accurate and aligned with external statements,...
Invoice Reminder Architect responsible for ensuring timely payment processing by checking payment statuses and sending reminders. She supports the finance and accounts teams by automating the invoice reminder process. Uses automated workflows to check payment...
The Call Center Agent is responsible for handling incoming customer calls, understanding their concerns, and providing accurate answers to common questions. Acting as the first point of human contact, this role ensures issues are clearly identified, resolved when...
The Help Desk Advisor is responsible for supporting the internal Support/IT service desk by efficiently classifying and routing incoming incidents. This agent acts as the first line of technical triage, ensuring that support requests are accurately categorized and...
The Call Center Agent is responsible for handling incoming customer calls, understanding their concerns, and providing accurate answers to common questions. Acting as the first point of human contact, this role ensures issues are clearly identified, resolved when...
The FAQ/Knowledge Base Architect turns common support questions into clear, reusable answers. It connects customer inquiries with existing resources, highlights gaps where new content is needed, and helps build a structured self-service library. Over time, it ensures...
